- MxDR · MEDR · 24/7 SOC
Managed XDR & 24/7 SOC Services That Stop Threats Before They Become Breaches.
Xcybero delivers Managed Extended Detection & Response designed to help organizations detect, investigate, and contain cyber threats before they disrupt operations.
Critical Response SLA
Availability
Retention
SOC Coverage
One Platform. Total Visibility. Zero Compromise.
Most organizations struggle with fragmented security tools, overwhelming alert volumes, and limited internal resources.
Managed XDR
Extended Detection & Response Across Your Entire Environment.
Threat actors move across endpoints, cloud environments, identities, applications, and networks in ways that traditional security tools often fail to connect. Xcybero’s Managed XDR platform correlates telemetry across your entire environment to uncover suspicious activity that would otherwise remain hidden.
- SIEM
- SOAR
- Threat Intel
- IOC Matching
- Cross-Correlation
24/7 SOC Monitoring
Continuous Security Monitoring By Experienced Analysts
Xcybero’s Security Operations Center provides around-the-clock monitoring performed by experienced analysts who investigate suspicious activity, validate alerts, and escalate verified threats according to your organization’s approved response procedures.
- 24/7/365
- Analyst Review
- Threat Hunting
- Full Visibility
MITRE ATT&CK Mapping
Understand Attacker Behavior, Not Just Alerts
Every investigation performed by Xcybero is mapped against the MITRE ATT&CK framework, providing visibility into attacker tactics, techniques, and procedures.
- MITRE ATT&CK
- TTP Analysis
- Case Management
Custom Response Playbooks
Security Operations Built Around Your Business
Xcybero works with your team to create customized response playbooks that define how incidents are escalated, communicated, documented, and resolved.
- Email/Phone/Portal
- Remediation Guidance
- IP Blocking
Reporting & Analytics
Security Visibility For Leadership, Auditors, And Security Teams
Xcybero provides detailed reporting that transforms security data into actionable business intelligence. Reports help leadership understand risk, security teams understand threats, and compliance teams maintain documentation.
- Executive Summaries
- Compliance Reports
- Threat Reports
Full Data Ingestion & Retention
Security Visibility Without Unexpected Costs
Xcybero removes this barrier by providing comprehensive data ingestion without unpredictable per-GB pricing models. Organizations can collect the data they need without sacrificing visibility due to budget constraints.
- Unlimited Ingestion
- 365-Day Retention
- Hot/Warm/Cold Tiers
From Raw Data to Resolved Threat
Security telemetry is collected from endpoints, firewalls, cloud platforms, identity providers, servers, applications, and network infrastructure.
Events are analyzed and correlated across multiple systems to identify patterns that may indicate malicious activity.
Every high-priority alert is reviewed by trained security analysts. Threats are validated, investigated, and assessed for potential business impact.
Verified threats trigger response workflows based on approved playbooks — within SLA timelines as short as 10 minutes for Critical severity events, with full remediation guidance included.
Every Critical Severity incident is followed by a formal Post-Incident Review (PIR) and root cause analysis.
Syslog · Endpoints · Cloud · SaaS
- TLS ENCRYPTED
Parse · Enrich · Tag · Timestamp
- AUTOMATED
IOC Match · ATT&CK Map · Score
- AI-ASSISTED
SOC Analyst Review · Case Creation
- HUMAN-LED
Notify · Remediate · Document
- SLA-BACKED
14 Tactics · 185+ Techniques
365 Days
Response Times You Can Hold Us To
Xcybero provides documented service-level agreements designed to ensure accountability and transparency.
- Critical
- High
- Medium
- Low
- Informational
1 missed SLA = 1/30th monthly fee per day. 2–3 missed = 1/5 monthly. 4+ missed = 1/2 monthly. Max credit: 50% of monthly fees.
Tue/Thu 12AM–2AM ET · Sat 12AM–5AM ET. Emergency maintenance with commercially reasonable notice. SLAs suspended during windows.
2 consecutive months of failures → written notice → 30-day cure period → right to terminate without early termination fees.
Built for the Threat Landscape You're Actually Facing
We don’t sell tools. We deliver outcomes.
No Per-GB Ingestion Tax
Security visibility should not be limited by cost.
Analyst-Verified Alerts Only
Reduce false positives and focus on meaningful threats.
Contractual SLA — Not a Promise
Response commitments are documented and enforceable.
Fully Customized Playbooks
Response procedures designed around your business.
Multi-Tier Data Architecture
Fast access to current data with long-term retention capabilities.
MEDR as an Add-On
Extend endpoint visibility and protection through integrated managed endpoint detection and response services.
365 Days. Every Log. Always Accessible.
Xcybero’s multi-tier retention architecture balances performance, accessibility, and cost efficiency.
30-DAY RETENTION
Actively used for daily security and operational investigations. Readily searchable in near real-time — ideal for ongoing SOC investigations and baseline anomaly detection.
- Near real-time access
90-DAY RETENTION
Retained for enrichment and extended threat-hunting investigations. Used to detect trends and patterns over time, providing contextual support for active security operations. Accessible within minutes to hours.
- Minutes to hours access
121–365 DAYS
Long-term storage for compliance, historical reference, and incident investigation. Preserved for forensic analysis and regulatory requirements. Restorable upon request within 48 hours
- Within 48 hrs of request
We Protect Your Data Like It's Ours
Trust is earned through transparency and disciplined security practices. Xcybero follows industry best practices designed to protect customer data while maintaining operational resilience.
Encryption In Transit & At Rest
All client data is encrypted in transit using TLS Gateway-to-Gateway and at rest using AES-256. Encryption keys are governed by a documented key management procedure.
Personnel Background Checks
Every employee and contractor undergoes a pre-assignment background check — criminal history, identity verification, and employment validation — before accessing any client environment.
72-Hour Breach Notification
Xcybero contractually commits to notifying clients within 72 hours of any security breach that has exposed or may have exposed client Confidential Information to unauthorized parties.
Quarterly Vulnerability Scanning
External and internal vulnerability scans are performed quarterly. Annual penetration testing by qualified third parties. All findings tracked to remediation with documented SLAs.
Disaster Recovery & Business Continuity
Xcybero maintains a documented Disaster Recovery Plan with BCP procedures, tested annually. Senior management is assigned overall responsibility for response and recovery efforts.
Xcybero’s platform and operations support compliance with major regulatory frameworks and industry standards. Our services are designed to help you meet — and demonstrate — your compliance obligations.
Health Insurance Portability & Accountability Act — PHI protection, BAA available
NIST Cybersecurity Framework — identify, protect, detect, respond, recover
ATT&CK Framework — all cases mapped to tactics, techniques & procedures
Service Organization Controls — security, availability, and confidentiality
Gramm-Leach-Bliley Act — financial institution data protection support
IT governance maturity — formally evaluated at least annually per SLA
Commercial General Liability
E&O / Professional Liability
Workers’ Compensation
Transparent Terms.
No Surprises.
Our agreements are designed to provide clarity and predictability.
Flexible Agreement Duration
Designed to align with customer requirements.
Net-30 Payment Terms
Simple and predictable billing.
Customer Ownership
Customers retain ownership of their deliverables and data.
Mutual Confidentiality
Protection for both parties.
Intellectual Property Protection
Clearly defined ownership and usage rights.
Liability Cap
Balanced contractual protections.
Florida Jurisdiction
Miami-Dade venue and Florida law.
Non-Solicitation Protection
12-month employee non-solicitation provision.
Questions, Answered
Straightforward answers to what organizations ask us most about Managed XDR, our SOC, and how we work alongside your team.
What is Managed XDR (MxDR)?
Managed XDR is a fully managed service in which Xcybero collects and correlates security telemetry across your endpoints, cloud environments, identities, applications, and network — then has our analysts investigate and respond on your behalf, around the clock. You get enterprise-grade detection and response without having to build and staff it yourself.
What's the difference between MDR and XDR?
MDR (Managed Detection & Response) focuses primarily on endpoint threats. XDR extends that visibility across your entire environment — cloud, identity, network, and applications — correlating signals that isolated tools would otherwise miss. Xcybero delivers XDR as a managed service, so you get the broader coverage without the operational burden of running it.
How does 24/7 monitoring work?
Our Security Operations Center monitors your environment every hour of every day. Experienced analysts review suspicious activity, validate alerts, and escalate verified threats according to your approved response procedures — so real threats never have to wait for business hours.
How fast does Xcybero respond to an incident?
Response times are defined contractually in our SLA — as short as 10 minutes for Critical severity events and 30 minutes for High. Verified threats trigger response workflows based on your approved playbooks, with full remediation guidance included.
Does Xcybero help with compliance?
Yes. Our reporting and operations support major frameworks including HIPAA, NIST CSF, SOC 2, GLBA, and COBIT, with every investigation mapped to the MITRE ATT&CK framework. We provide the documentation leadership and auditors need to demonstrate compliance.
How long is my data retained?
All security logs are retained for a full 365 days across a multi-tier architecture — Hot, Warm, and Cold — balancing fast access to current data with long-term retention for forensics and compliance, and without unpredictable per-GB ingestion fees.
Can Xcybero work alongside our internal security team?
Absolutely. Xcybero operates in a co-managed model — extending your team’s capacity rather than replacing it. We build playbooks around your processes, contacts, and tools, so responsibilities are clearly defined and you retain full visibility and control.
Your Threat Actors Aren't Waiting. Neither Should You.
Cyber threats continue to evolve every day. Whether you’re looking to improve visibility, strengthen incident response capabilities, reduce risk, support compliance initiatives, or gain access to a dedicated Security Operations Center, Xcybero can help. Our team combines technology, expertise, and operational discipline to help organizations build stronger cybersecurity programs without adding unnecessary complexity.
Rapid Deployment
Xcybero deploys a knowledge-sharing survey, configures data sources, and has you live within days — not a 6-month implementation cycle.
No Lock-In
Our MSA is structured to protect you. Transparent termination rights, data portability, and no surprise fees mean you stay because the service works — not because you're trapped.
BAA Ready
Healthcare organizations can execute a Business Associate Agreement alongside the MSA for full HIPAA-compliant PHI protection under Xcybero's managed security umbrella.